Administration - Email - Configuration
Enter the IMAP settings for the email address to be used solely for the Help Desk email to ticket function.
Please Note - You need to configure the Gmail email account to Allow Less Secure Apps to be turned on
Log into your Gmail account, select My Account, Device Activity and Set Allow less secure apps On
By selecting GMAIL from from the account drop down it will populate the IMAP and SMTP settings required for GMAIL.