When using the Auto Ticketing via Email feature End Users, Assigned Technicians and people on the Distribution List can send updates to the Ticket by replying to the Ticket Notifications emails





An  End User, Assigned Technicians and people on the Distribution List can reply to any Ticket Notification or Ticket Change Notification email if the ticket has not been closed.


**PLEASE NOTE - the end user when replying can add attachments or CC other people that need to notified about the ticket and changes made to resolving the ticket.




The press reply to email and type in additional information for the help desk to view.


**PLEASE NOTE - All of the email body is added as the ticket comment. So it is recommended to remove the remaining body of the email after the new text has been entered before sending



The end user gets notification of the ticket changes they submitted







The Technicians can see the issue and comments provided by both the end user and the assigned technicians.