Notifying Other People
To create the ticket all the end user has to do is send an email to the defined help desk email account and CC the other people they wish to be notified about the problem
They do not need a subject line.
The email body will become the issue summary.
**PLEASE NOTE - they must select CC in order for the additional email to be added to the ticket for notification. To and BCC will be ignored and not added to the ticket
In the following example the Teacher is sending the ticket but has copied the principal so they are aware of the problem and updates to the resolution of the ticket.
Both the teacher and principal will get a Ticket Confirmation email