Welcome to the online help and best practices for using SyAM's Unified Management solution

Recent Updates to the software

Site Manager - V1.42 Release (October 2023)

  • Public Forms - added ability to include emails for ticket distribution list
  • Updated UI on self service welcome screen to support carriage returns
  • Added ability to map Chrome Annotated User and Asset ID fields to asset number and Owner
  • Added ability for end users to re open a ticket from self service portal
  • Added Re-captcha to Public Forms to stop Bots creating tickets
  • Remove Auditing Icon in Asset Management
  • Made SyAM SQL user password to be complex
  • Fixed bug where users could search a value and open a ticket that is a Event Type/Asset Classification that do not have access to
  • Various Bug fixes

Management Utilities V5.34 (June 2023)

  • Expanded User Interface with additional APP information
  • Added ability to set time to run daily services - GSuite, Site Manager, VPP, Compliance, OSupdate check
  • Added ability to filter out DEPROVISIONED Chromebooks from GAC sync.
  • Added App package/App name filtering
  • Expanded Chromebook Management for KIOSK mode features,  reboot, screen shot and event log
  • Added Chrome device sync
  • Added Chromebook Powerwash
  • Expanded app deployment issue descriptions
  • Back end changes to improve VPP and app deployment efficiency
  • Various Bug fixes

Management Utilities V5.33 (December 2022)

  • Updated User Interface
  • Expanded Application interface with icons, license and application data
  • Back end changes to improve deployment efficiency
  • Updated Administration User interface
  • Bug fixes

Site Manager - V1.41 Beta Release (May 2022)

  • Added Room Number and Event Type menu in Public Forms
  • Added default Location for email to ticket
  • Added checklist and attachment as option for parent/child ticketing
  • Various Bug fixes

Management Utilities V5.32 (May 2022)

  • Expanded OS Updating for multiple devices - on demand or scheduled
  • Back end changes to improve deployment efficiency
  • VPP Token changes to remove licenses and apps when removed in ASM ABM group
  • Updated Users interface
  • Bug fixes

Site Manager - V1.40 Beta Release (October 2021)

  • Fixed bug related to Emoji's inserted into ticket summary
  • Fixed bug related to first ticket comment Applied causing two emails to be sent to the tech
  • Excel Helpdesk Dashboard

Management Utilities V5.31 (October 2021)

  • Added OS Updating for multiple devices - on demand or scheduled
  • Expanded Web Content filters with Approved URLs for iOS15 devices
  • Expanded Restrictions with Blocked Apps and Approved Apps for iOS15 devices
  • Expanded Chrome Device data with auto update expiration
  • Updated Group Interface options
    • Added storage capacity required by each App package allocated to the group
  • Updated Users interface
    • Added number of devices in each user group
    • Added ability to select multiple users and remove

Management Utilities V5.30 (July 2021)

  • Added DEP Support
  • Expanded Web Content filters
  • Fixed Bugs

Site Manager - V1.39 Release (April 2021)

  • Added support for check boxes in Public Forms
  • Support for Date Created/Opeend filters in Ticketing Dashboard
  • Fixed bugs

Management Utilities V5.29 (December 2020)

  • Added ability to make selection of devices for syncing
  • Fixed bug where Chrome Browser would not bring up right hand menu in Management Utilities
  • Fixed bugs

Site Manager - V1.38 Release (December 2020)

  • Added ability to publish Public Forms (Parent Support Forms)
  • Fixed bugs

Site Manager - V1.37 Release (January 2020)

  • Updated layout of Ticketing User Interface and improved responsiveness 
  • Updated layout of navigation to side menu
  • Added Print ticket template feature
  • Added Merge Ticket feature
  • Added Print Ticket Dashboard button
  • Added auto hide of asset and ticketing filters
  • Expanded Asset search to include Asset Notes and the Chromebook Annotated fields
  • Added support for pdf files to be attached to Assets
  • Fixed bug for ticket export showing time spent as 0
  • Fixed bug for ticket dashboard filtering
  • Fixed bug where the default catchall account would change to the first admin in the list when saving users
  • Fixed bug where html characters can cause dashboard not to display

Site Manager - V1.36 Release (June 2019)

  • Added Custom Asset Fields
  • Added ability to move multiple Chromebooks to a new Org Path
  • Modified Function, Location, Department, Owner Asset fields to allow values to be saved and shown even if not in use with an Asset
  • Updated UI to go back to page 1 when editing filters
  • Remove email alerts to customers for updates that are not private
  • Expanded Canned Text Description box when creating a new canned text
  • Expanded Ticket comments box
  • Fixed Bugs for column sorting in Dashboards (Except Assignee)

Site Manager - V1.35 Release (January 2019)

  • Added support for mobile ticketing interface for technicians
  • Added ability to allow email replies from techs and distribution list to update ticket comments
  • Added Assign to multiple users feature in header bar
  • Added Group controls for import/export Reporting Deleting for assets and ticketing
  • Changed username name to show instead of windows login name against ticket comments
  • Shows full comment in self service portal
  • Fixed bug where closing tickets from the Dashboard did not show the technicians name
  • Added *Required to Event type on Create ticket screen
  • Fixed Chromebook classification - now it only updates if its ungrouped
  • Fixed Chromebook AnnotatedAssetID - now shows in asset details
  • Automatically updates Chromebook location and function from MDM Org path settings
  • Fixed the iOS device location updating

Management Utilities - V5.28 Release (July 2019)

  • Added Chromebook Management for Organization Paths, Users and Device Management
  • Support for iOS13 devices

Management Utilities - V5.27 Release (October 2018)

  • Added support for iOS12 devices
  • Added Support for Lost mode of Supervised Devices with Message and Audio Alarm
  • Added ability to remotely Shutdown or Restart an iOS device that is Supervised
  • Added ability to scan and perform iOS updates
  • Added search for device in Managed Devices - iOS
  • Added Compliance Summary for Groups
  • Added Application License breakdown in VPP token
  • Bug fixes and performance enhancements to multi filter and remove on success features
  • Bug fixes and performance enhancements to the execution of jobs
  • Support for 5 simultaneous jobs

System Area Manager / System Client V4.67 Release (Summer 2018)

  • New Remote Console supported in all browsers
  • Support for Site Manager to allow multiple techs to access the same remote console session
  • Agent checks asset changes every hour
  • No monitoring of networks devices
  • Only monitor c: loigcal drive
  • Only monitor 1st physical drive

SyAM Backup and Restore Application V1.29 (January 2018)

  • Updated with support for SQL Server Path on non default settings