To assist with the programing of the Office field into Active Directory the software allows you to download the Active Directory information and upload changes to the Office Field

Administration - Self Service - Email

In the following example the COStaff  user group will be exported and have the Office field set to Central Office

Select the Active Directory User Group you wish to export

Make the updates to the Office Columns - do not remove top row

By having the Office field set to Central Office, emails from any of these email addresses will have the location populated in the ticket as Central Office.

Select the updated csv file to upload, enter the domain, username and password for authentication to Active Directory

Press the Upload button to upload