Email Addresses and Domains
Some customers may require users outside of their Active Directory to be able to submit tickets through email, so we need to add in their email address or email domain
Examples
sales@syamsoftware.com will allow it to create a ticket from the email address sales@syamsoftware.com
*@syamsoftware.com will allow it to create a ticket from anyone with an email address @syamsoftware.com
*@*.com will allow it to create a ticket from anyone with an email address ending in .com
other wildcards supported are *@*.gov,*@*.edu, *@*.biz, *@*.net, *@*.mil, *@*.org, *@*.info
Using the wildcards will allow you to have a helpdesk to support end users who may have