Global Canned Text – Available to All Technicians

Administration – Helpdesk – Canned Text

These Canned Text responses are available to all technicians using the Helpdesk, they can be configured to only be available for specific Ticket Event types.

Creating the Canned Text

Administration – Helpdesk – Canned Text

Enter the response, give it a Description and Filter – Press Add 

In this example we will filter based on the Event Type “Chromebook Issues”

Not all Canned Text responses need to be tied to a specific Event Type.