SyAM enables an organization to have a centralized Asset Management and Help Desk Ticketing solution.
Tickets can be created in three ways.
Technician Ticket Entry - This is used by technicians who have access to the helpdesk, here they can modify existing tickets or create tickets as required.
Self Service Portal - This is used with Active Directory and provides authenticated end users the ability to report problems and view the status of their reported problems.
Email to Ticket - This can be used to allow users to send an email to the heldesk to report a problem, the email is read and processed as a ticket. It can also allow users to reply to ticket notification to have their email reply added as notes to the existing ticket. It can work with users outside of the Domain using specific email domains or wildcards.
*@syamsoftware.com will allow it to create a ticket from anyone with an email address @syamsoftware.com
*@*.com will allow it to create a ticket from anyone with an email address ending in .com