Setting up the Options

SyAM can auto assign tickets based on the Asset Classification that is mapped to the event type.  So, we first create and Asset that will act as a placeholder for the Parent Reported Issue asset classification.


 


Create the new Asset Classification Parent Reported Issue.




Create an event type that will be used for Parent Reported Issue Form and mapped to the Parent Reported Issue asset classification.



Map the Parent Reported Issue to the Parent Reported Issue asset classification.




Update the Users/Groups Asset Classification Access, select the Parent Reported Issue asset classification to the appropriate technicians, map specific locations and enable auto ticketing. (This example is just showing the single asset classification selected, your environment may have other assets classifications mapped to the technicians)