Creating a Ticket

To Create a ticket click on the Create Ticket icon in the header bar

Create Ticket Icon

When creating a ticket you need to know

• Where is the customer located
• What is the customers name, email etc.
• What is the problem being reported
• Does the problem relate to a specific asset
• Do we need to override any auto ticket assignment to technicians
• Do we need to notify other people outside of the technicians and customer about the problem and progress of the resolution using the distribution list

The Create Ticket screen

Select Location - Search for Customer - Select Event Type - Associate Asset