Estimated Completion Date

The projected completion date hinges on three crucial factors:

The timestamp of ticket submission.

The Service Level Agreement (SLA) corresponding to the submitted event type.

The operational hours.

For instance, considering operational hours from 8:00 am to 4:00 pm, and a password reset request with an SLA of 30 minutes, if a ticket is submitted at 4:30 pm on a Tuesday, the completion target will be before 8:30 am on Wednesday, the following day.