Settings for Email Replies to Create Ticket Comments
Settings for Email Replies to Create Ticket Comments
If you wish to utilize the feature where email replies to ticket notifications are added as comments to the ticket you need to have the following configured in Administration - Self Service - Email
Default Site
Default Event Type
Email Polling set
**Please Note**
You do not need to have an Active Directory User Group or Email address defined for it to process email replies for ticket updates.