SyAM Ticket Fields


These are added when you drag the ticket field to the left, the fields can be edited for title, placeholder and help text but the name must be kept to the syam name or it will not be able to map the field to the helpdesk ticket.



Mapped Fields


When using these Checklist item names the data entered is mapped to the associated field value used in the Helpdesk, this improves the efficiency for assignment of the ticket along with the communication back to the parent.


Name of Checklist Item

Ticketing Field

Notes

syamlocation

Customer Location

*Required

If you do not wish to present the option, use the hidden input and use the value ungrouped

syamcustomeremail

Customer Email Address

*Required – this must be present in the form or it will not function

syamcustomerphone

Customer Telephone

*Required if you wish to populate the telephone number in the ticket

syamcustomername

Customer Name

*Required if you wish to populate the name in the ticket instead of the email address. This can be from a single field such as full name or a combination of two fields first name, and last name

syamserialnumber

Serial Number

*Required if you wish to link a ticket to a specific asset by serial number

syamassetnumber

Asset Number

*Required if you wish to link a ticket to a specific asset by asset number