SyAM Ticket Fields

These are added when you drag the ticket field to the left, the fields can be edited for title, placeholder and help text but the name must be kept to the syam name or it will not be able to map the field to the helpdesk ticket.

Mapped Fields

When using these Checklist item names the data entered is mapped to the associated field value used in the Helpdesk, this improves the efficiency for assignment of the ticket along with the communication back to the parent.

Name of Checklist Item	Ticketing Field	Notes
syamlocation	Customer Location	*Required If you do not wish to present the option, use the hidden input and use the value ungrouped
syamcustomeremail	Customer Email Address	*Required – this must be present in the form or it will not function
syamcustomerphone	Customer Telephone	*Required if you wish to populate the telephone number in the ticket
syamcustomername	Customer Name	*Required if you wish to populate the name in the ticket instead of the email address. This can be from a single field such as full name or a combination of two fields first name, and last name
syamroomnumber	Room Number	The value will update the room number in the ticket
syameventtype	Event Type	This will present a list of the Event Types available to choose from and update the ticket Event Type based on the users selection. If this is not used it will default to the Default Event Type selected on the Parent Form.
syamserialnumber	Serial Number	*Required if you wish to link a ticket to a specific asset by serial number
syamassetnumber	Asset Number	*Required if you wish to link a ticket to a specific asset by asset number