Accessing the Mobile Ticketing Interface

On the mobile device open your browser and enter the URL for accessing your Helpdesk

Example   https://helpdesk.syamsoftware.com/ticketing.aspx

Enter your username and Password to Login

At this stage you can save this as a Book Mark or add to the Home Screen for quicker access

You will see the bookmark is set to the ticketing page

Example   https://helpdesk.syamsoftware.com/ticketing.aspx

Once logged in you will now be presented the Ticketing mobile interface

The top icons represent Filter and Add Ticket, the Menu icon will bring up the search window and Report and Export icons (If user has access to these features)

Next to the ticket number will be the status and priority level

Press on the ticket you wish to review or make changes to.