Updating a Ticket

From within the ticket you can view the problem summary along with the other applied comments.

The slides will hide or expose the Summary and Activity

The top icons provide the ability to Save, Close, delete (If user has access to this feature) and Close without any changes.

Below the ticket number the row of icons provide the ability to view the ticket details, summary page, parent-child, history and attachments

Press the speech bubble icon to open the comments dialog box, enter your comments and press save icon at the top

Remember to select the Public check box to make the comments public 

By pressing the Apply New Comment you will apply the comment and remain on this page, then you can add further comments or perform other actions.