Email templates can be customized and applied to different Event Types, enter your text and field value to the email template to have the field presented in your email.


The following fields can be used within the Email Subject or Email Message

Field Name   Field Value

Ticket #   {{Ticket #}}

Current User   {{Current User}}

Current Date/Time   {{Current Date/Time}}

Site Name   {{Site Name}}

Site Location   {{Site Location}}

Room Number   {{Room Number}}

Customer Name   {{Customer Name}}

Customer Email   {{Customer Email}}

Customer Phone   {{Customer Phone}}

Customer Login   {{Customer Login}}

Reporter Name   {{Reporter Name}}

Reporter Email   {{Reporter Email}}

Reporter Phone   {{Reporter Phone}}

Priority Level   {{Priority Level}}

Event Type   {{Event Type}}

Event Area   {{Event Area}}

Event Definition   {{Event Definition}}

Asset Name   {{Asset Name}}

Asset Location   {{Asset Location}}

Asset IP Address   {{Asset IP Address}}

Asset Number   {{Asset Number}}

Asset Description   {{Asset Description}}

Asset Owner   {{Asset Owner}}

Asset Serial Number   {{Asset Serial Number}}


The following fields can be used within the Email Message

Field Name   Field Value

Issue Summary   {{Issue Summary}}

Completion Date   {{Completion Date}}

Technicians   {{Technicians}}

Alerted Emails   {{Alerted Emails}}

User Comment   {{User Comment}}


The following fields can only be used for Ticket Create Templates

Field Name   Field Value

Checklist   {{Checklist}}


The following fields can only be used for Ticket Update Templates

Field Name   Field Value

Ticket Changes   {{Ticket Changes}}